In keeping with Government guidelines we aim to allow access to a health professional, either face-to-face or on the telephone, within 48hrs. We guarantee to see patients with urgent problems on the same day, if the patient considers this to be necessary.
For fairness to all patients, appointments are for 10 minutes per patient. If you think you may need a longer appointment, please ask the Receptionist for a double appointment or make a further appointment to come back.
Making an Appointment
The surgery is open continuously from 8am - 6pm for telephone calls and personal callers.
Surgeries are held between the hours of 8.20am - 12.30pm and 2.00pm - 5.30pm, Monday to Friday (Tel: 01224 562888).
All consultations are by appointment, which can be made by telephone or in person during normal surgery hours. Please book well in advance for routine appointments. If possible, try to avoid Mondays for routine appointments as this is the busiest day of the week for patients who need to be seen with acute illnesses.
The receptionists may ask if your problem can be dealt with by our nurse practitioner. The nurse practitioner can manage many minor illnesses, such as chest and urinary infections. She can prescribe the same medications as the doctor, and there is always a doctor available to see patients should this be required.
If you wish to see a specific Doctor you may need to wait longer for an appointment. Duty Doctor appointments are available throughout the day and the Doctors run an emergency surgery every afternoon to ensure that those who are acutely unwell can be seen on the day. We would ask that you reserve making such appointments for illnesses that you feel cannot wait for a routine appointment.
If you have not been seen at the surgery for three years (or one year for those over 75), you can request a check up appointment if you wish.
Lastly, if you are unable to keep an appointment PLEASE telephone us in good time so that the appointment can be used for someone else. This helps us to reduce waiting times and improve our service to you.