Face coverings & physical distancing will continue in General Practice:-

The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as hospitals and shops. This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19. From 19 July 2021 (when we went to Level 0) the following rules still apply in General Practice:

 wearing of face coverings by patients and the public (unless you are exempt)

 physical distancing of 2 metres in waiting rooms

 contact your practice by telephone in the first instance

 wearing of PPE by staff

 screening of all patients for Covid 19 symptoms.

Please support your Practice Team by complying with this guidance

Coronavirus - General Guidance

If you have a new cough or high temperature or change in sense of taste or smell you must self-isolate and should arrange to be tested under the Scottish Government's `Test & Protect' programme.  Further advice is on the NHS Inform website at or phone 0800 028 2816.

14 day self-isolation certificates for employers can be found on NHS Inform:

If you have a cough or fever or change in sense of taste or smell and you need medical attention telephone 111 for NHS 24.  Patients in high risk groups should telephone 111 as soon as they get symptoms.

Babies and Children - Advice for Parents during Coronavirus - link below

Advice for parents during coronavirus

Do not attend your GP practice in person - phone from home to access essential services - Tel 01224 562888

PLEASE NOTE THAT OUR DOORS REMAIN LOCKED IN ORDER TO RESTRICT FACE-TO-FACE CONTACT WITH OUR HEALTH CARE TEAM.  Access to the building will be for pre-arranged appointments only for essential care.  We now have a video intercom to gain entry.

You may be asked to wait in your car.  Tell us if you arrive on foot/by bus.  Please stand back from the door and wait after speaking to our Receptionist.  Our Receptionist may have left the front desk to carry out a task - please be patient.

Adults to enter alone, unless carer required.  Children under age 16 may be accompanied by one carer.

Repeat prescriptions - our timescale for preparing prescriptions has been extended to 4 working days. All prescriptions will be sent to a nominated pharmacyAllow a further 2 working days before attending the pharmacy.  If you have not nominated a pharmacy your prescription has been sent to Anderson & Spence, Fountainhall Road.  Please let us know if you want to nominate a different pharmacy for your next prescription order.

Grampian Assistance Hub - for information on how to access social, practical and emotional support on COVID-19:-  or call 0808 196 3384 (Mon - Fri 8 am - 5 pm) or Aberdeen City Council have a 24-hour 7-day a week Crisis Support Line - Tel 0800 0304 713.

PATIENT INFORMATION LINKS - For specific patient information on Coronavirus.

Please see this link for the most recent advice on how to keep safe: 

Please see this link for DIY exemption cards if you feel you cannot wear a mask Mask Exemption Cards

We appreciate your patience and understanding at this time.

Doctors & Staff, Hamilton Medical Group

**For all appointment requests, please telephone 01224 562888**

Please note that we have stopped the use of eConsult.

During the COVID-19 pandemic, where an appointment is required, this will initially be by telephone.

If your need is urgent, a member of our Health Care Team will call you back the same day.

For less urgent matters, you will be booked into our next routine telephone appointment slot.  You will be contacted by a member of our Health Care Team by telephone on the day of your appointment.  If there is disruption to our service due to COVID-19, we will aim to contact you within 3 working days of this appointment time.

A video call may be set up should the clinician feel this is necessary.

For Video Calls - please click the link below:-



In keeping with Government guidelines we aim to allow access to a health professional within 48hrs. We guarantee to contact patients with urgent problems on the same day, if the patient considers this to be necessary.

Making an Appointment

Our telephone lines remain open continuously from 8am - 6pm, Monday - Friday (Tel 01224 562888).

During the Covid-19 pandemic, all consultations are by telephone initially.  Please book well in advance for routine matters.  If possible, try to avoid calling on Mondays regarding routine matters as this is the busiest day of the week for patients who contact us with acute illnesses.

The Receptionists will ask you for details of why you require an appointment in order to signpost to the most appropriate Health Professional.  We appreciate that there will be occasions when you may not feel comfortable providing such information and we would respect your privacy in such instances. You may be directed to see your local Pharmacist in the first instance for minor ailments or offered a telephone consultation with our Nurse Practitioner who can manage many minor illnesses.  She can prescribe the same medications as the Doctor, and she will consult with a Doctor regarding your condition should she feel this is necessary, which may result in a Doctor calling you, if required.

If you wish a telephone consultation with a specific Doctor you may need to wait longer for an appointment.

Our Duty Doctor will deal with contacts from patients with acute illness on the day.  Contacts of this nature are for patients who are acutely unwell and who feel that they cannot wait for a routine appointment.  A Clinician will prioritise the urgency of such requests.

Lastly, if you are unable to keep a telephone consultation appointment, or no longer require the appointment, PLEASE telephone us in good time so that the appointment can be used for someone else. This helps us to reduce waiting times and improve our service to you.

One Problem per Telephone Consultation

To be fair to other patients and help our Clinicians run on time, we politely ask patients to discuss one issue only in a telephone consultation.  You should not expect multiple problems to be assessed in one consultation unless those problems are all urgent or relate to the presenting acute condition.

This also helps focus your GP or Nurse Practitioner's attention on the problem most important to you.  When many problems are presented at once, this increases the risk that we may miss important issues.

We appreciate your co-operation in this matter.

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