Noticeboard

CORONAVIRUS


If you have a new cough or high temperature or change in sense of taste or smell you must self-isolate and should arrange to be tested under the Scottish Government's `Test & Protect' programme.  Further advice is on the NHS Inform website at www.nhsinform.scot/campaigns/test-and-protect or phone 0800 028 2816.


14 day self-isolation certificates for employers can be found on NHS Inform: www.111.nhs.uk/isolation-note


If you have a cough or fever or change in sense of taste or smell and you need medical attention telephone dial 111 for NHS 24.  Patients in high risk groups should phone 111 as soon as they get symptoms.


Babies and Children - Advice for Parents during Coronavirus - link below


Advice for parents during coronavirus


Do not attend your GP practice in person - phone from home to access essential services - Tel 01224 562888


PLEASE NOTE THAT ALTHOUGH LOCKDOWN IS EASING OUR DOORS REMAIN LOCKED IN ORDER TO RESTRICT FACE-TO-FACE CONTACT WITH OUR HEALTH CARE TEAM.  Access to the building will be for pre-arranged appointments only for essential care.  Please bring your mobile phone with you.


On arrival at front door, a notice will advise you to call a mobile telephone number to let us know you have arrived.  You will be asked to wait in your car.  Tell us if you arrive on foot/by bus.  We will call you back to tell you when to enter the building.  If you do not have a mobile phone, please ring the doorbell and stand back from the door and wait.  Our Receptionist may have left the front desk to carry out a task - please be patient.


Adults to enter alone, unless carer required.  Children under age 16 may be accompanied by one carer.


Repeat prescriptions - our timescale for preparing prescriptions has been extended to 4 working days. All prescriptions will be sent to a nominated pharmacyAllow a further 2 working days before attending the pharmacy.  If you have not nominated a pharmacy your prescription has been sent to Anderson & Spence, Fountainhall Road.  Please let us know if you want to nominate a different pharmacy for your next prescription order.


Grampian Assistance Hub - for information on how to access social, practical and emotional support on COVID-19:-  www.gcah.org.uk  or call 0808 196 3384 (Mon - Fri 8 am - 5 pm) or Aberdeen City Council have a 24-hour 7-day a week Crisis Support Line - Tel 0800 0304 713.


PATIENT INFORMATION LINKS - For specific patient information on Coronavirus.


Please see this link for the most recent advice on how to keep safe: https://www.keepsafe.org.uk/posters 


Please see this link for DIY exemption cards if you feel you cannot wear a mask Mask Exemption Cards


We appreciate your patience and understanding at this time.


Doctors & Staff, Hamilton Medical Group

Appointments during COVID-19

During the COVID-19 pandemic, all contacts will initially be made by telephone.

If your need is urgent, details will be taken and a member of our Health Care Team will call you back the same day.

For less urgent matters, your name will be added to a list and you will be contacted by a member of our Health Care Team within 10 working days.

A video call may be set up should the clinician feel this is necessary.

For Video Calls - please click the link below:-

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In keeping with Government guidelines we aim to allow access to a health professional within 48hrs. We guarantee to see patients with urgent problems on the same day, if the patient considers this to be necessary.

For fairness to all patients, appointments are for 10 minutes per patient.  If you think you may need a longer appointment, please ask the Receptionist for a double appointment or make a further appointment to come back.

Making an Appointment

Our telephone lines remain open continuously from 8am - 6pm.

Surgeries are held between the hours of 8.20am - 12.30pm and 2.00pm - 5.30pm, Monday to Friday (Tel: 01224 562888).

We also offer Extended Hours consulting on 1-2 days a week with GPs as follows:

 

7.30 - 8.30am - face-to-face appointments

5.30 - 6.00pm - face-to-face appointments

6.00 - 6.30pm - telephone consultations ( only certain GPs)

All consultations are by appointment, which can be made by telephone or in person during normal surgery hours. Please book well in advance for routine appointments. If possible, try to avoid Mondays for routine appointments as this is the busiest day of the week for patients who need to be seen with acute illnesses.

The Receptionists will ask you for details of why you require an appointment in order to signpost to the most appropriate Health Professional.  We appreciate that there will be occasions when you may not feel comfortable providing such information and we would respect your privacy in such instances. You may be directed to see your local Pharmacist in the first instance for minor ailments or offered an appointment with our Nurse Practitioner who can manage many minor illnesses, such as chest and urinary infections. She can prescribe the same medications as the Doctor, and there is always a Doctor available to see patients should this be required.

If you wish to see a specific Doctor you may need to wait longer for an appointment.

Duty Doctor appointments for acute illness are available every day. These appointments are for patients who are acutely unwell and who feel that they cannot wait for a routine appointment.  At times of increased demand for appointments a Clinician will sometimes call you back (sometimes referred to as triage) to prioritise the urgency of appointment requests on the day.  Please be aware that Reception staff may ask you to expect a call from a Clinician if they are triaging requests for appointments.

Lastly, if you are unable to keep an appointment PLEASE telephone us in good time so that the appointment can be used for someone else. This helps us to reduce waiting times and improve our service to you.

One Problem per Appointment

Remember that each appointment is only 10 minutes long.  To be fair to other patients and help us run our clinics on time, we politely ask patients to discuss one issue only in an appointment.  You should not expect multiple problems to be assessed in one appointment unless those problems are all urgent or related to the presenting acute condition.

This also helps prioritise your GP or Nurse Practitioner's attention on the problem most important to you.  When many problems are presented at once, this increases the risk that we may miss important issues.

We appreciate your co-operation in this matter.

 

 
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