Hamilton Medical Group4 Queen's RoadAberdeen, AB15 4ZTTel: 01224 562888
If you have a fever, cough or shortness of breath within 14 days of travel to Wuhan City or any of the other affected areas, please phone your GP or NHS24 (111) immediately.
Please do not attend your GP practice in person, phone for advice from home.
Further information can be found at the NHS Inform website:-
or for general information, a free helpline has been set up on tel: 0800 028 2816
The helpline is open:
Monday to Friday 8:00am to 10.00pm
Saturday and Sunday 9:00 to 5:00pm
The surgery is open at the following times for telephone calls and callers:
Between 6pm and 8am Monday to Friday, and 6pm Friday to 8am Monday, the surgery is closed.
In order to obtain medical advice at these times, you should contact NHS 24 on 111. A Receptionist in the Emergency Call Centre will answer your call.
The Receptionist will either:
Transport to and from the Centre is sometimes available if you cannot arrange this yourself. Please take a leaflet for further details from Reception.
Out of hours cover is now the responsibility of NHS Grampian. NHS 24 also provides a 24-hour advice line for health concerns. Further information can also be obtained from NHS 24 on 111. If you are contacting NHS 24 during the day you may be asked to get in touch with the surgery.
Monday 13 April 2020
Friday 8 May 2020
Monday 13 July 2020
Monday 28 September 2020
Friday 25 December 2020
Monday 28 December 2020
Friday 1 January 2021
Monday 4 January 2021
Know Who To Turn To (KWTTT)
When someone is ill or injured it is important that they go to the right
service to ensure they get the right advice, treatment and support for
recovery. NHS Grampian's Know Who To Turn To (KWTTT)
information leaflet and website
practical advice on which service to contact to get help with illness
The KWTTT staff information campaign was launched in May 2013 to
support staff in communicating and reinforcing key messages of
KWTTT with colleagues, families, partners and the public. Staff
engagement sessions were held in various sites across Grampian focusing on a staff
information DVD that had been produced. To view the DVD, please visit
A KWTTT public awareness campaign which ran from November to December 2013,
included a leaflet door drop to 57,000 households in postcode areas identified as having a
high usage of Emergency Departments. A television advertisement was also part of the
campaign and 372,000 adults in the North East of Scotland were expected to see the
advert at least once.
KWTTT will be visiting the Scottish Kids Show in June 2014 to engage with parents around
the range of health services available and provide top tips on first aid for the under 5s as
well as how to make the most of their community pharmacy.
6. 111 – the new free telephone number for NHS 24
The telephone number for NHS 24 has changed to 111. This new number will ensure
people can access the service via a landline or mobile phone free of charge. NHS 24 is for
people who are ill when their GP surgery is closed, either through the night or at the
weekend, and cannot wait until it reopens. More details can be found at
7. Clinical Decision Support Service
The Clinical Decision Support Service was launched on 2 September
2013. The service covers Grampian and provides a dedicated
telephone line which allows GPs, paramedics, advanced nurse
practitioners, minor injury nurses, rig medics and offshore doctors, to
have direct access to a senior consultant/doctor who can support
them to put in place the best care plan for their patient.
Sometimes, the most appropriate outcome will be for treatment to be
administered in the person’s home. This may not only be a better
arrangement for the person and their family, but will also contribute to
relieving pressure on stretched emergency departments. If transfer to
hospital is required, this can be planned depending on the individual’s circumstances. The
clinical team can then be informed so that they are prepared for an individual’s arrival.
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