Face coverings & physical distancing will continue in General Practice:-

The Scottish Government requires General Practice and other healthcare settings to have different infection control and physical distancing guidance to other places such as hospitals and shops. This is to help reduce the risk to practice staff and to people attending the practice who may be at greater risk if they catch Covid 19. From 19 July 2021 (when we went to Level 0) the following rules still apply in General Practice:

 wearing of face coverings by patients and the public (unless you are exempt)

 physical distancing of 2 metres in waiting rooms

 contact your practice by telephone in the first instance

 wearing of PPE by staff

 screening of all patients for Covid 19 symptoms.

Please support your Practice Team by complying with this guidance

Coronavirus - General Guidance

If you have a new cough or high temperature or change in sense of taste or smell you must self-isolate and should arrange to be tested under the Scottish Government's `Test & Protect' programme.  Further advice is on the NHS Inform website at or phone 0800 028 2816.

14 day self-isolation certificates for employers can be found on NHS Inform:

If you have a cough or fever or change in sense of taste or smell and you need medical attention telephone 111 for NHS 24.  Patients in high risk groups should telephone 111 as soon as they get symptoms.

Babies and Children - Advice for Parents during Coronavirus - link below

Advice for parents during coronavirus

Do not attend your GP practice in person - phone from home to access essential services - Tel 01224 562888

PLEASE NOTE THAT OUR DOORS REMAIN LOCKED IN ORDER TO RESTRICT FACE-TO-FACE CONTACT WITH OUR HEALTH CARE TEAM.  Access to the building will be for pre-arranged appointments only for essential care.  We now have a video intercom to gain entry.

You may be asked to wait in your car.  Tell us if you arrive on foot/by bus.  Please stand back from the door and wait after speaking to our Receptionist.  Our Receptionist may have left the front desk to carry out a task - please be patient.

Adults to enter alone, unless carer required.  Children under age 16 may be accompanied by one carer.

Repeat prescriptions - our timescale for preparing prescriptions has been extended to 4 working days. All prescriptions will be sent to a nominated pharmacyAllow a further 2 working days before attending the pharmacy.  If you have not nominated a pharmacy your prescription has been sent to Anderson & Spence, Fountainhall Road.  Please let us know if you want to nominate a different pharmacy for your next prescription order.

Grampian Assistance Hub - for information on how to access social, practical and emotional support on COVID-19:-  or call 0808 196 3384 (Mon - Fri 8 am - 5 pm) or Aberdeen City Council have a 24-hour 7-day a week Crisis Support Line - Tel 0800 0304 713.

PATIENT INFORMATION LINKS - For specific patient information on Coronavirus.

Please see this link for the most recent advice on how to keep safe: 

Please see this link for DIY exemption cards if you feel you cannot wear a mask Mask Exemption Cards

We appreciate your patience and understanding at this time.

Doctors & Staff, Hamilton Medical Group

Know Who To Turn To (KWTTT)


When someone is ill or injured it is important that they go to the right

service to ensure they get the right advice, treatment and support for

recovery. NHS Grampian's Know Who To Turn To (KWTTT)

information leaflet and website gives

practical advice on which service to contact to get help with illness

and injury.

The KWTTT staff information campaign was launched in May 2013 to

support staff in communicating and reinforcing key messages of

KWTTT with colleagues, families, partners and the public. Staff

engagement sessions were held in various sites across Grampian focusing on a staff

information DVD that had been produced. To view the DVD, please visit


A KWTTT public awareness campaign which ran from November to December 2013,

included a leaflet door drop to 57,000 households in postcode areas identified as having a

high usage of Emergency Departments. A television advertisement was also part of the

campaign and 372,000 adults in the North East of Scotland were expected to see the

advert at least once.

KWTTT will be visiting the Scottish Kids Show in June 2014 to engage with parents around

the range of health services available and provide top tips on first aid for the under 5s as

well as how to make the most of their community pharmacy.


6. 111 – the new free telephone number for NHS 24


The telephone number for NHS 24 has changed to 111. This new number will ensure

people can access the service via a landline or mobile phone free of charge. NHS 24 is for

people who are ill when their GP surgery is closed, either through the night or at the

weekend, and cannot wait until it reopens. More details can be found at

7. Clinical Decision Support Service


The Clinical Decision Support Service was launched on 2 September

2013. The service covers Grampian and provides a dedicated

telephone line which allows GPs, paramedics, advanced nurse

practitioners, minor injury nurses, rig medics and offshore doctors, to

have direct access to a senior consultant/doctor who can support

them to put in place the best care plan for their patient.

Sometimes, the most appropriate outcome will be for treatment to be

administered in the person’s home. This may not only be a better

arrangement for the person and their family, but will also contribute to

relieving pressure on stretched emergency departments. If transfer to

hospital is required, this can be planned depending on the individual’s circumstances. The

clinical team can then be informed so that they are prepared for an individual’s arrival.

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