If you have a new cough or high temperature or change in sense of taste or smell you must self-isolate and should arrange to be tested under the Scottish Government's `Test & Protect' programme.  Further advice is on the NHS Inform website at or phone 0800 028 2816.

14 day self-isolation certificates for employers can be found on NHS Inform:

If you have a cough or fever or change in sense of taste or smell and you need medical attention telephone dial 111 for NHS 24.  Patients in high risk groups should phone 111 as soon as they get symptoms.

Babies and Children - Advice for Parents during Coronavirus - link below

Advice for parents during coronavirus

Do not attend your GP practice in person - phone from home to access essential services - Tel 01224 562888

PLEASE NOTE THAT OUR DOORS REMAIN LOCKED IN ORDER TO RESTRICT FACE-TO-FACE CONTACT WITH OUR HEALTH CARE TEAM.  Access to the building will be for pre-arranged appointments only for essential care.  Please bring your mobile phone with you.

On arrival at front door, a notice will advise you to call a mobile telephone number to let us know you have arrived.  You will be asked to wait in your car.  Tell us if you arrive on foot/by bus.  We will call you back to tell you when to enter the building.  If you do not have a mobile phone, please ring the doorbell and stand back from the door and wait.  Our Receptionist may have left the front desk to carry out a task - please be patient.

Adults to enter alone, unless carer required.  Children under age 16 may be accompanied by one carer.

Repeat prescriptions - our timescale for preparing prescriptions has been extended to 4 working days. All prescriptions will be sent to a nominated pharmacyAllow a further 2 working days before attending the pharmacy.  If you have not nominated a pharmacy your prescription has been sent to Anderson & Spence, Fountainhall Road.  Please let us know if you want to nominate a different pharmacy for your next prescription order.

Grampian Assistance Hub - for information on how to access social, practical and emotional support on COVID-19:-  or call 0808 196 3384 (Mon - Fri 8 am - 5 pm) or Aberdeen City Council have a 24-hour 7-day a week Crisis Support Line - Tel 0800 0304 713.

PATIENT INFORMATION LINKS - For specific patient information on Coronavirus.

Please see this link for the most recent advice on how to keep safe: 

Please see this link for DIY exemption cards if you feel you cannot wear a mask Mask Exemption Cards

We appreciate your patience and understanding at this time.

Doctors & Staff, Hamilton Medical Group

Approximately 50 appointments per week are ‘Did Not Attend’ (DNA), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment. The effect of these are:

    • An increase in the waiting time for appointment
    • Frustration for both staff and patient
    • A waste of resource
    • A potential risk to the health of the patient

General Policy

DNAs must be coded onto the clinical system at each non-attendance by clinical and nursing staff.

If a patient fails to attend a pre-booked appointment on more than one occasion in the last 6 months, an informal warning letter will be sent to the patient, advising them that a further occurrence will result in them being asked to attend the surgery to discuss the circumstances and failure to do so may result in them being removed from our list of patients.

If the patient fails to attend another appointment a further letter will be sent to the patient asking them to meet with members of the Practice Management Team (including a GP, if appropriate). The letter will also warn the patient that should they fail to address the issue this may result in their removal from the practice list.

If the patient fails to arrange to meet with the Practice Management Team or fails to attend another appointment, the matter will be discussed with the GP Partners and a majority agreement will be reached as to whether the patient will be removed from the practice list.

Warning letters are valid for a period of 12 months. Removal based on warnings greater than 12 months old will be invalid – in this case a further formal warning and period of grace will be required.


Patients with a chronic condition, eg Diabetes, Coronary Heart Disease, are invited to attend for blood tests initially followed by an appointment with the Practice Nurse. Patients who fail to attend for the initial blood test will be contacted to arrange a further appointment. The appointment with the Practice Nurse will be cancelled to allow for bloods to be done prior to review.


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