**Telephone 01224 562888 for all appointment requests**

All appointments with a GP or the Nurse Practitioner will be by telephone initially.

Please note that we have stopped the use of eConsult.

COVID STATUS CERTIFICATIONS (COVID PASSPORTS)

Please do not contact your GP practice to ask for a Covid vaccination passport or status certificate - they will not be able to provide any standard document.  International certification standards have not yet been agreed.

The Scottish Government is working to support the re-opening of international travel once it is safe to do so - "We are working with the other UK nations and with the World Health Organisation to agree on potential future COVID certification requirements for international travel.  As part of this, we are developing a technical solution that could allow people to access their Covid Vaccination status directly"

COVID-19 VACCINATIONS  -  PLEASE DO NOT CALL THE PRACTICE

NHS Scotland strongly recommends you get the COVID-19 vaccine when offered it.

If you receive an invitation to attend for vaccination, it is important that you attend.

To keep updated on which group of patients is currently being vaccinated and for other COVID-19 vaccine information, please visit https://www.nhsinform.scot/covid-19-vaccine

Missed Patients

These appointments were all sent by the national system, therefore patients should complete the form at the webpage below.  Your enquiry will then be looked into and you will receive a communication within a couple of days.

https://www.nhsinform.scot/covid-19-vaccine/invitations-and-appointments/missing-appointment-details

Patients aged 50 to 55 years

Any patient who is in the above cohorts who is a temporary resident living in Aberdeen city area and who should have been vaccinated should call: Tel 0800 030 4713

Unpaid carers

Unpaid carers can now register for Covid-19 vaccination.  Anyone aged between 16 and 64 and providing regular face-to-face care for a family member or friend who may have a disability, physical or mental ill-health, a developmental condition, frailty or substance misuse, is eligible.  You will be asked for some personal details such as name, address and date of birth and also for contact preferences.

The service can be accessed at: https://www.nhsinform.scot/carersregister

If you are unable to get online, you can phone the Vaccination helpline on: Tel: 0800 030 8013.

SCAM WARNING

Patients WILL NOT be contacted by text or email and there is definitely NO CHARGE for the vaccine so please do not give out any personal or financial details. 

Please see below link for posters and information guide that has been developed to raise awareness of the most common vaccination scams.

https://www.gov.uk/government/publications/resources-for-raising-awareness-about-vaccine-fraud

Info for Patients on Blood Thinning Medication.

Patients with bleeding disorders or people taking medication to thin the blood or reduce bleeding should consult their specialist for advice on vaccinations.

NHS Grampian advice NOT to phone your GP.

• Patients who are prescribed blood thinning medication including warfarin, aspirin, clopidogrel, rivarovxaban, edoxaban and apixiban should not be concerned about receiving the COVID-19 vaccine and should attend their appointment to receive this important immunisation.
• There is no need to contact your general practice for advice regarding blood thinning medication prior to attending for COVID-19 immunisation.
• Vaccinators will ask a question relating to this prior to administering an injection.
• Patients on blood thinning medication may bruise more readily, the vaccinator will simply apply more pressure after immunisation to the injection site for a bit longer than average.  Reassuringly, the needle the COVID-19 vaccine is given with is very small and causes minimal trauma.
• If the individual receives medication/treatment to reduce bleeding, for example treatment for haemophilia, intramuscular vaccination can be scheduled shortly after such medication/treatment is administered.  Please call the number on your letter to rearrange your appointment if required.

RIGHT CARE RIGHT PLACE - A GUIDE TO NHS SCOTLAND SERVICES

Coronavirus has changed how NHS Scotland works and how we access services to keep everyone safe. It’s important we all know how to get the right care, safely. Please see the link below which will help explain which NHS service to use for different health concerns, and how to look after your health and the people you care for.

Right Place Right Care

NEW FRONT DOOR INTERCOM SYSTEM

In line with NHS Grampian Covid-19 guidance, we are still advised to restrict access to the building.   We now have a video intercom system at the front door to simplify things when you have a need to come to the Practice.  Please press the buzzer on the panel at the left side of the door to speak to the Receptionist.  Entry is only by prior arrangement.  The intercom system replaces the previous system of phoning a mobile telephone number.

Disappointingly in recent months we have seen an alarming rise in abusive and aggressive behaviour.  On a daily basis, members of our Team have been subjected to an increase in verbal abuse, aggression, shouting and derogatory comments from patients or relatives.  This is not acceptable and will not be tolerated.

The Practice follows NHS Grampian's Zero Tolerance policy.  Anyone deemed to have breached this will receive a warning from the Practice.  Repeated warnings may require your removal from the Practice list.  In keeping with this policy episodes of threatening behaviour, intimidation or violence may result in police involvement and immediate patient removal (and yes this has happened!).  Please remember that all telephone calls are recorded.

We recognise the real difficulties and frustrations that Covid-19 has caused for everyone.  Despite significant restrictions we have continued to provide critical services under guidance from NHS Grampian and the Scottish Government throughout the pandemic.  This has seen the introduction of new ways of accessing healthcare, which we have had to implement and learn quickly,

Please treat our Team members with civility, kindness and respect. They are here trying to help you.

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The Doctors, Nurses and Practice staff of the Hamilton Medical Group welcome you to the surgery as a patient. We provide care to our current patient population of around 7200 patients. 

The Practice is located just a 10 minute walk from Union Street at the very centre of Aberdeen.  We are well served by a variety of bus routes  (11, 13 and X17) and have parking facilities behind the surgery, which can be accessed via Queens Road or Queens Lane North.