During the pandemic, the Scottish Government issued guidance recommending patient moves between GP practices be paused, except where individuals/households had moved out with practice boundaries or were new arrivals to the area.  From 1 June 2022 this guidance will be withdrawn.

Unfortunately, we do not have the capacity currently to register new patients unless you are new to the area and do not have access to a GP practice or have moved house to an address that is out with your current practice’s catchment area.

We can however give you the details of the Primary Care team and they will either; put you on the waiting list for this practice or provide you with details of other practices in your surrounding area that do have the capacity to take on new patients.

The Primary Care Team can be contacted by email or by telephone: E-mail gram.gpcityregistrations@nhs.scot; Tel: 01224 846668

Do It Online - Patient Services

We now offer a new online service for our patients so you can order your repeat medication at your convenience.  Please click HERE to download a registration form.  Please allow 3 working days for a response.

*** IMPORTANT UPDATE ***

The issue with gmail accounts has now been resolved, we are now processing the backlog of registration forms.  Please also check your spam/junk mail as the registration details may go in there.  If you are still experiencing problems please call the practice on 01224 562888

***PLEASE NOTE IF YOU WERE A PREVIOUS PATIENT OF CARDEN MEDICAL GROUP WHO USED THE ONLINE SERVICE THERE YOU DO NOT NEED TO RE-REGISTER***

When you have completed the form please e-mail it to us at gram.hamiltonclinical@nhs.scot

 If you have been using our previous online repeat prescription request system you will need to register for the new one as the old system is no longer available.  If you urgently require a prescription before your registration has been processed you can order by calling our prescription line on Tel 01224 562882

Once we have accepted your registration request we will e-mail you the information you require to complete the registration process online and create your patient account.

The practice may call you to confirm your details if any details entered on your form is different from what we hold on file.

To access this service once registered, please click on link below and input your username and password to log in - http://www.patient-services.co.uk 

FRONT DOOR INTERCOM SYSTEM

To continue to protect both vulnerable patients and your Practice Team, we are continuing to restrict access to the building.   Please use the video intercom system at the front door to speak to Reception staff when you need to come to the Practice.  Press the buzzer on the panel at the left side of the door and wait for the Receptionist to answer.  Please be patient as the Receptionist does have to leave the desk to carry out other tasks for the GPs.  Entry is permitted for pre-arranged appointments only.  Note:  You will be asked to wait outside if you are coming to collect something from the Practice.

**Telephone 01224 562888 for all appointment requests**

All appointments with a GP or the Nurse Practitioner continue to be by telephone initially.

It is still absolutely vital that we continue to operate differently to protect all of our most vulnerable patients and members of your Primary Care Team.

The majority of appointments are either over the phone or via video (Near Me).  Individual clinicians will arrange face-to-face appointments as they deem necessary.  Our Reception staff are not permitted to book face-to-face appointments with a GP or our Nurse Practitioner unless instructed to do so by a member of our clinical team.

An outbreak of Covid-19 in your GP practice could see our services hugely and adversely impacted for our entire patient population of 9400 patients.

A short Q&A guide below produced by NHS Grampian explains why things are not ‘back to normal’.

Primary Care:  Why are GP Practices still working differently?

The Pandemic is over!  It is not over yet and there continues to be high levels of Covid infection in the population.  We must continue to protect your Primary Care Team and vulnerable patients by keeping contact to a minimum.

How is the Practice working now?  All appointment requests for urgent care are being triaged - this means that people with the greatest need are being seen first.

What is Triage?  The Duty medic will assess every “on the day” request for urgent care and decide who needs to be seen in person, who needs a phone consultation, who needs to be seen via video and who can be directed to a community pharmacist, etc.

How do we triage?  Duty clinicians will look at all the information available and make an assessment loosely based on:

'Hear it' - phone consult,

'See it' - video consult (Near Me)

'Feel it' - face to face appointment

Why do receptionists ask personal questions?  Put simply, because they have been asked to!  Anyone that is tasked with answering a call at a GP practice must maintain strict confidence and only ask questions to help you get the right treatment.

What about emergencies? If it is a genuine medical emergency then you should call 999 and ask for an ambulance.  If you need emergency care but are not in imminent danger then you should call 111

Where else can I get help? NHS Inform has a wealth of information to help you help yourself: https://www.nhsinform.scot/. Community Pharmacists (chemists) can help with many common ailments and illnesses and can prescribe some medicines too.

Please be patient.  Primary Care Teams continue to work incredibly hard.  We have experience increased demand since the beginning of the Covid-19 pandemic.  Our team are really doing their best to help you.

COVID-19 VACCINATIONS  -  PLEASE DO NOT CALL THE PRACTICE

For the most up-to-date information on where you can be vaccinated visit: www.covidvaxgrampian.com

RIGHT CARE RIGHT PLACE - A GUIDE TO NHS SCOTLAND SERVICES

Coronavirus has changed how NHS Scotland works and how we access services to keep everyone safe. It’s important we all know how to get the right care, safely.  Please see the link below which will help explain which NHS service to use for different health concerns, and how to look after your health and the people you care for.

Right Place Right Care

MESSAGE FROM THE GP PARTNERS OF HAMILTON MEDICAL GROUP

Verbal abuse, aggressive behaviour, shouting and derogatory comments towards members of our team from patients or relatives is not acceptable and will not be tolerated.

The Practice follows NHS Grampian's Zero Tolerance policy.  Anyone deemed to have breached this will receive a warning from the Practice.  Repeated warnings may require your removal from the Practice list.  In keeping with this policy episodes of threatening behaviour, intimidation or violence may result in police involvement and immediate patient removal (and yes this has happened!).  Please remember that all telephone calls are recorded.

We recognise the real difficulties and frustrations that the Covid-19 pandemic caused for everyone.  Despite significant restrictions we have continued to provide critical services under guidance from NHS Grampian and the Scottish Government throughout the pandemic.  This has seen the introduction of new ways of accessing healthcare, which we implemented and learned quickly.

Please treat our Team members with civility, kindness and respect. They are here trying to help you.

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The Doctors, Nurses and Practice staff of the Hamilton Medical Group welcome you to the surgery as a patient. We provide care to our current patient population of around 9400 patients. 

The Practice is located just a 10 minute walk from Union Street at the very centre of Aberdeen.  We are well served by a variety of bus routes  (11, 13 and X17) and have parking facilities behind the surgery, which can be accessed via Queens Road or Queens Lane North.