Noticeboard

CORONAVIRUS


If you have a new cough or high temperature or change in sense of taste or smell you must self-isolate and should arrange to be tested under the Scottish Government's `Test & Protect' programme.  Further advice is on the NHS Inform website at www.nhsinform.scot/campaigns/test-and-protect or phone 0800 028 2816.


14 day self-isolation certificates for employers can be found on NHS Inform: www.111.nhs.uk/isolation-note


If you have a cough or fever or change in sense of taste or smell and you need medical attention telephone 111 for NHS 24.  Patients in high risk groups should telephone 111 as soon as they get symptoms.


Babies and Children - Advice for Parents during Coronavirus - link below


Advice for parents during coronavirus


Do not attend your GP practice in person - phone from home to access essential services - Tel 01224 562888


PLEASE NOTE THAT OUR DOORS REMAIN LOCKED IN ORDER TO RESTRICT FACE-TO-FACE CONTACT WITH OUR HEALTH CARE TEAM.  Access to the building will be for pre-arranged appointments only for essential care.  We now have a video intercom to gain entry.


You may be asked to wait in your car.  Tell us if you arrive on foot/by bus.  Please stand back from the door and wait after speaking to our Receptionist.  Our Receptionist may have left the front desk to carry out a task - please be patient.


Adults to enter alone, unless carer required.  Children under age 16 may be accompanied by one carer.


Repeat prescriptions - our timescale for preparing prescriptions has been extended to 4 working days. All prescriptions will be sent to a nominated pharmacyAllow a further 2 working days before attending the pharmacy.  If you have not nominated a pharmacy your prescription has been sent to Anderson & Spence, Fountainhall Road.  Please let us know if you want to nominate a different pharmacy for your next prescription order.


Grampian Assistance Hub - for information on how to access social, practical and emotional support on COVID-19:-  www.gcah.org.uk  or call 0808 196 3384 (Mon - Fri 8 am - 5 pm) or Aberdeen City Council have a 24-hour 7-day a week Crisis Support Line - Tel 0800 0304 713.


PATIENT INFORMATION LINKS - For specific patient information on Coronavirus.


Please see this link for the most recent advice on how to keep safe: https://www.keepsafe.org.uk/posters 


Please see this link for DIY exemption cards if you feel you cannot wear a mask Mask Exemption Cards


We appreciate your patience and understanding at this time.


Doctors & Staff, Hamilton Medical Group

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**Telephone 01224 562888 for all appointment requests**

All appointments with a GP or the Nurse Practitioner will be by telephone initially.

Please note that we have stopped the use of eConsult.

COVID STATUS CERTIFICATIONS (COVID PASSPORTS)

Please do not contact your GP practice to ask for a Covid vaccination passport or status certificate - they will not be able to provide any standard document.  International certification standards have not yet been agreed.

The Scottish Government is working to support the re-opening of international travel once it is safe to do so - "We are working with the other UK nations and with the World Health Organisation to agree on potential future COVID certification requirements for international travel.  As part of this, we are developing a technical solution that could allow people to access their Covid Vaccination status directly"

COVID-19 VACCINATIONS  -  PLEASE DO NOT CALL THE PRACTICE

NHS Scotland strongly recommends you get the COVID-19 vaccine when offered it.

If you receive an invitation to attend for vaccination, it is important that you attend.

To keep updated on which group of patients is currently being vaccinated and for other COVID-19 vaccine information, please visit https://www.nhsinform.scot/covid-19-vaccine

Missed Patients

If you think you should have been invited to your vaccination by now, please check which cohort you come under below and make contact as follows:-
 
Patients aged over 80 or age 75-79
Please call: Tel 0800 030 4713
 
Patients aged 55 and over or in Clinically Extremely Vulnerable category

These appointments were all sent by the national system, therefore patients should complete the form at the webpage below.  Your enquiry will then be looked into and you will receive a communication within a couple of days.

https://www.nhsinform.scot/covid-19-vaccine/invitations-and-appointments/missing-appointment-details

Patients aged 50 to 55 years

You should expect to receive your first dose coronavirus vaccination invitation letter soon.

Patients under age 50

Further information around those under age 50 will be available soon.

Temporary Residents

Any patient who is in the above cohorts who is a temporary resident living in Aberdeen city area and who should have been vaccinated should call: Tel 0800 030 4713

If you are unable to access online information, you can call the Scottish Covid-19 vaccination helpline on Tel: 0800 030 8013

 

Unpaid carers

Unpaid carers can now register for Covid-19 vaccination.  Anyone aged between 16 and 64 and providing regular face-to-face care for a family member or friend who may have a disability, physical or mental ill-health, a developmental condition, frailty or substance misuse, is eligible.  You will be asked for some personal details such as name, address and date of birth and also for contact preferences.

The service can be accessed at: https://www.nhsinform.scot/carersregister

If you are unable to get online, you can phone the Vaccination helpline on: Tel: 0800 030 8013.

SCAM WARNING

Patients WILL NOT be contacted by text or email and there is definitely NO CHARGE for the vaccine so please do not give out any personal or financial details. 

Please see below link for posters and information guide that has been developed to raise awareness of the most common vaccination scams.

https://www.gov.uk/government/publications/resources-for-raising-awareness-about-vaccine-fraud

Info for Patients on Blood Thinning Medication.

Patients with bleeding disorders or people taking medication to thin the blood or reduce bleeding should consult their specialist for advice on vaccinations.

NHS Grampian advice NOT to phone your GP.

  • Patients who are prescribed blood thinning medication including warfarin, aspirin, clopidogrel, rivarovxaban, edoxaban and apixiban should not be concerned about receiving the COVID-19 vaccine and should attend their appointment to receive this important immunisation.
  • There is no need to contact your general practice for advice regarding blood thinning medication prior to attending for COVID-19 immunisation.
  • Vaccinators will ask a question relating to this prior to administering an injection.
  • Patients on blood thinning medication may bruise more readily, the vaccinator will simply apply more pressure after immunisation to the injection site for a bit longer than average.  Reassuringly, the needle the COVID-19 vaccine is given with is very small and causes minimal trauma.
  • If the individual receives medication/treatment to reduce bleeding, for example treatment for haemophilia, intramuscular vaccination can be scheduled shortly after such medication/treatment is administered.  Please call the number on your letter to rearrange your appointment if required.

RIGHT CARE RIGHT PLACE - A GUIDE TO NHS SCOTLAND SERVICES

Coronavirus has changed how NHS Scotland works and how we access services to keep everyone safe. It’s important we all know how to get the right care, safely. Please see the link below which will help explain which NHS service to use for different health concerns, and how to look after your health and the people you care for.

Right Place Right Care

 

NEW FRONT DOOR INTERCOM SYSTEM

In line with NHS Grampian Covid-19 guidance, we are still advised to restrict access to the building.   We now have a video intercom system at the front door to simplify things when you have a need to come to the Practice.  Please press the buzzer on the panel at the left side of the door to speak to the Receptionist.  Entry is only by prior arrangement.  The intercom system replaces the previous system of phoning a mobile telephone number.

MESSAGE FROM THE GP PARTNERS OF HAMILTON MEDICAL GROUP

Disappointingly in recent months we have seen an alarming rise in abusive and aggressive behaviour.  On a daily basis, members of our Team have been subjected to an increase in verbal abuse, aggression, shouting and derogatory comments from patients or relatives.  This is not acceptable and will not be tolerated.

The Practice follows NHS Grampian's Zero Tolerance policy.  Anyone deemed to have breached this will receive a warning from the Practice.  Repeated warnings may require your removal from the Practice list.  In keeping with this policy episodes of threatening behaviour, intimidation or violence may result in police involvement and immediate patient removal (and yes this has happened!).  Please remember that all telephone calls are recorded.

We recognise the real difficulties and frustrations that Covid-19 has caused for everyone.  Despite significant restrictions we have continued to provide critical services under guidance from NHS Grampian and the Scottish Government throughout the pandemic.  This has seen the introduction of new ways of accessing healthcare, which we have had to implement and learn quickly,

Please treat our Team members with civility, kindness and respect. They are here trying to help you.

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The Doctors, Nurses and Practice staff of the Hamilton Medical Group welcome you to the surgery as a patient. We provide care to our current patient population of around 7200 patients. 

The Practice is located just a 10 minute walk from Union Street at the very centre of Aberdeen.  We are well served by a variety of bus routes  (11, 13 and X17) and have parking facilities behind the surgery, which can be accessed via Queens Road or Queens Lane North.

(Site updated 21/04/2021)
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