Hamilton Medical Group - Information about the doctors surgery opening hours, appointments, online prescriptions, health information and much more

Noticeboard

CORONAVIRUS

If you have a new cough or high temperature or change in sense of taste or smell you must self-isolate and should arrange to be tested under the Scottish Government's `Test & Protect' programme. Further advice is on the NHS Inform website at www.nhsinform.scot/campaigns/test-and-protect or phone 0800 028 2816.

14 day self-isolation certificates for employers can be found on NHS Inform: www.111.nhs.uk/isolation-note

If you have a cough or fever or change in sense of taste or smell and you need medical attention telephone 111 for NHS 24. Patients in high risk groups should telephone 111 as soon as they get symptoms.

Babies and Children - Advice for Parents during Coronavirus - link below

Advice for parents during coronavirus

Do not attend your GP practice in person - phone from home to access essential services - Tel 01224 562888

PLEASE NOTE THAT OUR DOORS REMAIN LOCKED IN ORDER TO RESTRICT FACE-TO-FACE CONTACT WITH OUR HEALTH CARE TEAM. Access to the building will be for pre-arranged appointments only for essential care. We now have a video intercom to gain entry.

You may be asked to wait in your car. Tell us if you arrive on foot/by bus. Please stand back from the door and wait after speaking to our Receptionist. Our Receptionist may have left the front desk to carry out a task - please be patient.

Adults to enter alone, unless carer required. Children under age 16 may be accompanied by one carer.

Repeat prescriptions - our timescale for preparing prescriptions has been extended to 4 working days. All prescriptions will be sent to a nominated pharmacy. Allow a further 2 working days before attending the pharmacy. If you have not nominated a pharmacy your prescription has been sent to Anderson & Spence, Fountainhall Road. Please let us know if you want to nominate a different pharmacy for your next prescription order.

Grampian Assistance Hub - for information on how to access social, practical and emotional support on COVID-19:- www.gcah.org.uk or call 0808 196 3384 (Mon - Fri 8 am - 5 pm) or Aberdeen City Council have a 24-hour 7-day a week Crisis Support Line - Tel 0800 0304 713.

PATIENT INFORMATION LINKS - For specific patient information on Coronavirus.

Please see this link for the most recent advice on how to keep safe: https://www.keepsafe.org.uk/posters

Please see this link for DIY exemption cards if you feel you cannot wear a mask Mask Exemption Cards

We appreciate your patience and understanding at this time.

Doctors & Staff, Hamilton Medical Group

COVID-19 VACCINATIONS - PLEASE DO NOT CALL THE PRACTICE

NHS Scotland strongly recommends you get the COVID-19 vaccine when offered it.

If you receive an invitation to attend for vaccination, it is important that you attend.

To keep updated on which group of patients is currently being vaccinated and for other COVID-19 vaccine information, please visit https://www.nhsinform.scot/covid-19-vaccine

Note: Priority group 6 includes a large number of people. It will take some time to invite everyone, so please wait to be invited for your vaccination over the coming weeks.

If you think you should have been invited to your vaccination by now, you can access the missing invites form at:

https://www.nhsinform.scot/covid-19-vaccine/invitations-and-appointments/missing-appointment-details

Your enquiry will then be looked into. You will receive a communication within a couple of days.

If you are unable to access online information, you can call the Scottish Covid-19 vaccination helpline on Tel: 0800 030 8013

Unpaid Carers

Further information will be available shortly about the forthcoming self-referral system for carers in Scotland to register to get Covid-19 vaccination. It is expected to launch in early March. A dedicated national marketing campaign will be launched alongside the self-referral system to raise awareness and encourage carers to come forward for vaccination.

SCAM WARNING

Patients WILL NOT be contacted by text or email and there is definitely NO CHARGE for the vaccine so please do not give out any personal or financial details.

Please see below link for posters and information guide that has been developed to raise awareness of the most common vaccination scams.

https://www.gov.uk/government/publications/resources-for-raising-awareness-about-vaccine-fraud

Info for Patients on Blood Thinning Medication.

Patients with bleeding disorders or people taking medication to thin the blood or reduce bleeding should consult their specialist for advice on vaccinations.

NHS Grampian advice NOT to phone your GP.

Patients who are prescribed blood thinning medication including warfarin, aspirin, clopidogrel, rivarovxaban, edoxaban and apixiban should not be concerned about receiving the COVID-19 vaccine and should attend their appointment to receive this important immunisation.
There is no need to contact your general practice for advice regarding blood thinning medication prior to attending for COVID-19 immunisation.
Vaccinators will ask a question relating to this prior to administering an injection.
Patients on blood thinning medication may bruise more readily, the vaccinator will simply apply more pressure after immunisation to the injection site for a bit longer than average. Reassuringly, the needle the COVID-19 vaccine is given with is very small and causes minimal trauma.
If the individual receives medication/treatment to reduce bleeding, for example treatment for haemophilia, intramuscular vaccination can be scheduled shortly after such medication/treatment is administered. Please call the number on your letter to rearrange your appointment if required.

RIGHT CARE RIGHT PLACE - A GUIDE TO NHS SCOTLAND SERVICES

Coronavirus has changed how NHS Scotland works and how we access services to keep everyone safe. It’s important we all know how to get the right care, safely. Please see the link below which will help explain which NHS service to use for different health concerns, and how to look after your health and the people you care for.

Right Place Right Care

NEW FRONT DOOR INTERCOM SYSTEM

In accordance with Covid-19 guidelines, there still has to be restricted access to the building. We have installed a buzzer intercom system to simplify things when you have a need to come to the Practice. Please press the buzzer on the panel at the left side of the door to speak to the Receptionist. Entry is only by prior arrangement. The intercom system replaces the previous system of phoning a mobile telephone number.

MESSAGE FROM THE GP PARTNERS OF HAMILTON MEDICAL GROUP

Disappointingly in recent months we have seen an alarming rise in abusive and aggressive behaviour. On a daily basis, members of our Team have been subjected to an increase in verbal abuse, aggression, shouting and derogatory comments from patients or relatives. This is not acceptable and will not be tolerated.

The Practice follows NHS Grampian's Zero Tolerance policy. Anyone deemed to have breached this will receive a warning from the Practice. Repeated warnings may require your removal from the Practice list. In keeping with this policy episodes of threatening behaviour, intimidation or violence may result in police involvement and immediate patient removal (and yes this has happened!). Please remember that all telephone calls are recorded.

We recognise the real difficulties and frustrations that Covid-19 has caused for everyone. Despite significant restrictions we have continued to provide critical services under guidance from NHS Grampian and the Scottish Government throughout the pandemic. This has seen the introduction of new ways of accessing healthcare, which we have had to implement and learn quickly,

Please treat our Team members with civility, kindness and respect. They are here trying to help you.

Due to Covid-19, to help protect patients and our staff, we have introduced an online service called eConsult (click on "Get Started" in the box above). This is a service for patients wanting to contact the GP and you will get a response within 48 working hours. Click here to watch a video giving more information.

Flu Immunisations 2020-21

If you have missed your flu vaccine, you may still be able to get one free of charge from your local pharmacy. Pop in or give them a call.

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The Doctors, Nurses and Practice staff of the Hamilton Medical Group welcome you to the surgery as a patient. We provide care to our current patient population of around 7200 patients.

The Practice is located just a 10 minute walk from Union Street at the very centre of Aberdeen. We are well served by a variety of bus routes (11, 13 and X17) and have parking facilities behind the surgery, which can be accessed via Queens Road or Queens Lane North.

(Site updated 02/03/2021)