MESSAGE FROM THE GP PARTNERS, Hamilton medical Group

Disappointingly in recent months we have seen an alarming rise in abusive and aggressive behaviour.  On a daily basis, members of our Team have been subjected to an increase in verbal abuse, aggression, shouting and derogatory comments from patients or relatives.  This is not acceptable and will not be tolerated.

The Practice follows NHS Grampian's Zero Tolerated policy.  Anyone deemed to have breached this will receive a warning from the Practice.  Repeated warnings may require your removal from the Practice list.  In keeping with this policy episodes of threatening behaviour, intimidation or violence may result in police involvement and immediate patient removal (and yes this has happened!) Please remember that all telephone calls are recorded.

We recognise the real difficulties and frustrations that Covid-19 has caused for everyone.  Despite significant restrictions we have continued to provide critical services under guidance from NHS Grampian and the Scottish Government throughout the pandemic.  This has seen the introduction of new ways of accessing healthcare, which we have had to implement and learn quickly,

Please treat our Team members with civility, kindness and respect. They are here trying to help you.

Due to Covid-19, to help protect patients and our staff, from Monday 21 September 2020 we are introducing our new online service called eConsult available via our website. This is a service for patients wanting to contact the GP and you will get a response within 48 working hours.  Click here to watch a video giving more information.

Flu Immunisations 2020-21

The flu programme this year has been taken out of GP Practices and is being delivered by the Health Board.  The Health Board Flu Programme Team have been apologising to members of the public who received a flu vaccination appointment letter after their allotted appointment date and will ensure that everyone who is eligible will be offered the opportunity to be vaccinated. The high volume of emails to their dedicated flu vaccine email account mean that they are prioritising messages from people who have already received letters and need to rearrange appointments - they will respond to everyone who has contacted them in due course.   This year's flu vaccination programme is being delivered in phases.  People aged 65 and over will be among the first to receive appointment letters, followed by those aged 18-64 who have health conditions that make them more vulnerable should they catch flu and then other at-risk groups.  Anyone who has not received their appointment letter yet and fall into one of the eligible groups, should await receipt of the letter rather than contacting the dedicated helpline at this stage.  Appointment letters will advise a time, date and venue for your flu immunisation.  Various venues are involved, but the GP surgery is not an option this year.

The contact number to change the time or date of your appointment is given below.  Please note this number changed on Tues 20.10.20, therefore, if your letter was sent before that date it will state the old number, which is no longer in use.  Please do not telephone the surgery with queries relating to flu vaccine unless instructed otherwise by the Flu Programme Team.

Tel:  0345 337 9899         Website: www.Fluvaxgrampian.com       E-mail: Gram.flu.info@nhs.scot

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The Doctors, Nurses and Practice staff of the Hamilton Medical Group welcome you to the surgery as a patient. We provide care to our current patient population of around 7200 patients. 

The Practice is located just a 10 minute walk from Union Street at the very centre of Aberdeen.  We are well served by a variety of bus routes  (11, 13 and X17) and have parking facilities behind the surgery, which can be accessed via Queens Road or Queens Lane North.