**For all appointment requests, please telephone 01224 562888**
(All incoming & outgoing telephone calls are recorded for training and quality monitoring purposes)
Please note we do not use of eConsult
All appointments with a GP, Advanced Nurse Practitioner or the Nurse Practitioner continue to be by telephone initially.
If your need is urgent, a member of our Health Care Team will call you back the same day.
In keeping with Government guidelines we aim to allow access to a health professional within 48hrs. We guarantee to contact patients with urgent problems on the same day, if the patient considers this to be necessary.
Making an Appointment
What is Triage? Duty clinicians will assess every request for urgent and non-urgent care and decide who needs to be seen in person, who needs a phone consultation, and who can be directed to a community pharmacist, etc.
How do we triage? Duty clinicians will look at all the information available and make an assessment loosely based on:
'Hear it' - phone consult,
'Feel it' - face to face appointment
Why do receptionists ask personal questions? Put simply, because they have been asked to! Anyone that is tasked with answering a call at a GP practice must maintain strict confidence and only ask questions to help you get the right treatment.
What about emergencies? If it is a genuine medical emergency then you should call 999 and ask for an ambulance. If you need emergency care but are not in imminent danger then you should call 111
Where else can I get help? NHS Inform has a wealth of information to help you help yourself: https://www.nhsinform.scot/. Community Pharmacists (pharmacies / chemists) can help with many common ailments and illnesses and can prescribe some medicines too.
Please be patient. Primary Care Teams are working incredibly hard. We continue to experienced increased demand and our team are really doing their best to help you.
Every day GP Practices are seeing hundreds of patients all with different needs, requests and health backgrounds. New ways of working have been introduced and consultations are offered in a range of ways to best meet the individual needs of each patient depending on what they are seeking an appointment for, and to help practices to see as many patients as possible each day.
Please note that Hamilton Medical Group do not use eConsult